SHIPPING POLICY:

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost before finalizing your purchase.

Orders typically take 2-3 business days to process before shipping. Please note that this processing time may be extended during peak seasons or for custom orders.

Delivery times may vary depending on your location and the shipping method selected. You will receive an estimated delivery date at the time of purchase.

If you spend over £200 then your order qualifies for free delivery.

Once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your shipment.

In the rare event that your order is lost or arrives damaged, please contact our customer support team within 21 days of receiving your order. We will work to resolve the issue promptly.

RETURN POLICY:

We want you to be completely satisfied with your purchase from House of Elecfi. If you are not happy with your order for any reason, you may return it within 14 days of receiving it for a full refund.

To be eligible for a return or exchange, items must be in their original condition, unused, and in the original packaging. Items that are damaged or not in their original condition may not be eligible for a refund or exchange.

To initiate a return or exchange, please contact our customer support team at info@houseofelecfi.com with your order number and reason for the return. We will provide you with instructions on how to proceed.

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Once we receive and inspect your returned item, we will process your refund or exchange within 14 days. Refunds will be issued to the original payment method.

Thank you for shopping at House of Elecfi!